Call Center Services

Svarin has vast expertise to setup, execute the Call center services to the customers. Delivered domestic and international services to many clients on BOT model. Understands the technology and business model to run the operations in profit. Started the operations with small and scaled to 5000+ Seats business. Technologically the call Centers are equipped with Predictive Dialling, Smart EPABX to route calls automatically, Queue handling, Vector based call routing, Voice mail, SMS, Email, Web based service handling, CRM software –Freshworks, Agile, Zoho etc Part of the Call Center/BPO business we provide following features to clients

Boost your productivity by over 25%

Svarin provides unique call center features which save a lot of your bandwidth, and allow you to provide an unparalleled experience to your customers.

Call center analytics dashboard

Monitor the activity of your hosted contact center and draw business insights with a customizable daily and periodic dashboard of call performance and trends.

Call monitoring, whispering and barging

Hear calls real time, share vital inputs with your agent on an on-going call remotely and take over a conversation. Reduce caller churn and enhance experience with our call center solutions

Handle large call volumes with our inbound call center solution

Ensure smooth functioning of your business with inbound call center solution. Handle up to 50 calls concurrently and track numbers as per requirement.

Call center solution mobile app

Optimize the call center solution to exercise greater control and visibility over business calls. Track customers and hear recorded conversations, both incoming and outgoing, irrespective of their point of origin.

Our cloud call center India solutions allow easy CRM integration

Integrate your toll free number with leading CRM softwares and automatically add customer data.

Easy call routing with hosted contact center

Reduce customer waiting time with smart call routing to the next available agent. Also, direct calls to your personal mobile number

Services we provide as a part of Call Center/BPO business.