Call Center Services
Svarin has vast expertise to setup, execute the Call center services to the customers. Delivered domestic and international services to many clients on BOT model. Understands the technology and business model to run the operations in profit. Started the operations with small and scaled to 5000+ Seats business. Technologically the call Centers are equipped with Predictive Dialling, Smart EPABX to route calls automatically, Queue handling, Vector based call routing, Voice mail, SMS, Email, Web based service handling, CRM software –Freshworks, Agile, Zoho etc Part of the Call Center/BPO business we provide following features to clients
Boost your productivity by over 25%
Svarin provides unique call center features which save a lot of your bandwidth, and allow you to provide an unparalleled experience to your customers.
Call center analytics dashboard
Monitor the activity of your hosted contact center and draw business insights with a customizable daily and periodic dashboard of call performance and trends.
Call monitoring, whispering and barging
Hear calls real time, share vital inputs with your agent on an on-going call remotely and take over a conversation. Reduce caller churn and enhance experience with our call center solutions
Handle large call volumes with our inbound call center solution
Ensure smooth functioning of your business with inbound call center solution. Handle up to 50 calls concurrently and track numbers as per requirement.
Call center solution mobile app
Optimize the call center solution to exercise greater control and visibility over business calls. Track customers and hear recorded conversations, both incoming and outgoing, irrespective of their point of origin.
Our cloud call center India solutions allow easy CRM integration
Integrate your toll free number with leading CRM softwares and automatically add customer data.
Easy call routing with hosted contact center
Reduce customer waiting time with smart call routing to the next available agent. Also, direct calls to your personal mobile number
Services we provide as a part of Call Center/BPO business.
Answering Services
Email Management Services
Consumer Response
Customer Service
Dealer Locators
Direct Mail Response
Interactive Voice Response
Distribution Management
Catalog Orders
Help Desk Solutions
Inquiry Handling
Direct TV Response
Sales Lead Qualification
Print Media Response
Product Technical Information
Order Processing
Seminar Registration
Technical Support
Toll Free Services
Web Management
Website Response
Appointment Scheduling
Customer Satisfaction
Lead Generation / Qualification / Management
Debt Collection Services
Product Promotion
Direct Mail Follow-up
Seminar Population
Database Selling
Market Intelligence Services
Decision Maker Contacts
Surveys
Info & Literature Fulfillment
Telephone and Web Based Business Development
Up Sell/Cross Sell Campaigns
Provide 24×7 custom, friendly service, cost-efficiently.
Offer nationwide customer “selfservice” with optional redirect to live agents.
Automate routine and complex transactions that traditionally required processing by an agent.
Eliminate the cost of staffing for unpredictable peaks and valleys of incoming calls.
Training Services
Provide high-response capability for weekends and off hours
Remote infrastructure Management
Help Desk Services
Back-up and redundancy solutions
Activity tracking
Web Pop.
Web Callback
Web Chat
Web Push
Email Management
Web Marketing
HR data
Purchase data
Ebooks
Sales data
Logistics
Healthcare
Logistics
Legal forms
Logistics
Legal forms
Ebooks
Healthcare Patient Documents
Scientific Documents
Legal Documents
Statutory documents
Purchase documents
Healthcare Patient records
Company Legal Documents
Ebooks
Scientific Records